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Government Vehicle Agencies and Consumer Auto Groups

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The arbitration programs, government agencies, and consumer groups listed below may be able to help with auto-related problems. Many states and some local governments have their own consumer protection agencies that may respond faster than a federal agency.

Better Business Bureau Auto Line

Web site:
Provides reports on dealers and other businesses and operates the Auto Line mediation and arbitration service between consumers and auto companies regarding manufacturing defects. Check your local phone book for the nearest office or call 1-800-955-5100 for information.

Center for Auto Safety

1825 Connecticut Avenue, NW
Washington, DC 20009-5708
Web site:
Nonprofit group lobbies on behalf of consumer interests regarding vehicle safety and quality. Also provides information on vehicle defects, common problems, and lemon laws; and provides a lawyer referral service. Send a letter explaining your request with a self-addressed stamped envelope.

DaimlerChrysler Customer Assistance Center

P.O. Box 21-8004
Auburn Hills, MI 48321-8004
US 1-800-992-1997 Canada 1-800-363-4869
Handles complaints not resolved at the dealer or zone-office level and provides information about Chrysler's customer arbitration boards. Also answers calls for roadside assistance and inquiries on recalls and other consumer issues.

Federal Trade Commission

Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Web site:
Provides information on arbitration and consumer complaints and publishes brochures with advice on loans, leasing, and other auto-related topics. Regional offices are in major cities.

Ford Motor Company

Customer Assistance Center
P.O. Box 43360
Detroit, MI 48243
1-800-392-3673 (Ford and Lincoln/Mercury)
Handles complaints unresolved at dealer or regional-office level and provides information on Ford's arbitration program. Also answers calls for roadside assistance and inquiries on recalls and other consumer issues.

Highway Loss Data Institute (HLDI) and Insurance Institute for Highway Safety (IIHS)

1005 N. Glebe Road
Arlington, VA 22201
(703) 247-1500
HLDI Web site:
IIHS Web site:
Insurance industry lobbying group compiles information on vehicle and highway safety, including crash test and other vehicle ratings.

National Automobile Dealers Association

8400 Westpark Drive
McLean, VA 22102
(703) 821-7000
NADA headquarters will refer you to a state or local office to answer questions on the AUTOCAP mediation service and inform you if your dealer is a member. Also provides information on recalls.

National Highway Traffic Safety Administration

400 7th Street, SW
Washington, DC 20590
Web site:
NHTSA investigates safety defects and enforces federal safety regulations. Call the toll-free consumer hotline, or log on to the Web site, for information on crash tests, safety recalls, service bulletins, consumer complaints, and to report safety problems.

U.S. Department of Energy

Web site:
Distributes free single copies of the EPA Gas Mileage Guide, which is available in electronic form on the Web site. Copies of the guide also are required to be available at new-car dealers.

U.S. Department of Justice

Office of Consumer Litigation

P.O. Box 386
Washington, DC 20044
(202) 307-0092
Web site:
Enforces federal laws covering price labeling of new vehicles and odometer tampering.

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